Shipping & Returns


Sending the package


As a general rule, packages are shipped within 48 hours of receipt of payment, through the company assigned to the chosen method of transport with tracking number and delivery without signature. Given the tracking number, the customer can track his order by going to the appropriate carrier's website, chosen according to the transport method and entering the number in the tracking part of the order.
Shipping costs include handling and packaging costs, as well as postal charges. Handling charges are fixed, while transport charges may vary depending on the total weight of the package. We advise you to group all your items in one order. We cannot combine two different orders, and shipping charges will apply to each individually. We are not responsible for damage to your package after shipping, but we do our best to protect all fragile items.
If your orders arrive in poor condition, please let us know to ensure a good quality of delivery.
For shipments outside of mainland Spain such as the Canary Islands or Balearic Islands, the delivery date will depend on the island to which the package is sent, being more than 48 hours the journey time.
You can return those references you want as long as you send them to our address at Calle Carlos Paino, 16 - CP 28047, Madrid. Monday to Friday. Delivery from 7:00h to 15:00h.
Previously send a delivery note with the contents of your return to comercial@masglo.eu and wait for our response.
- The expenses of the shipment of the returned products will be assumed by you, always having to come to paid bearings and with a relation of the products returned in the interior of the package.
- Tones or old references that no longer appear in the current colour chart or lots that have already been removed from our lists and before the health authorities will not be accepted.
- Cosméticos Foráneos SL reserves the right to invoice the working hours used in the classification and registration of those fertilizers that due to their extension or other difficulties represent an excessive burden of time and dedication.